| 000 | 00429nam a2200181Ia 4500 | ||
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| 008 | 220421s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _c340 | ||
| 040 | _aET | ||
| 082 | _a658.8 BIT M | ||
| 100 |
_a Bitner, Mary _96943 |
||
| 245 | 0 | _aSERVICE MARKETING | |
| 250 | _a1st | ||
| 260 |
_bTata McGraw Hill Education _aNEW DELHI _c2005 |
||
| 300 | _a816p. | ||
| 500 | _a11130 | ||
| 700 |
_aZeithaml, Valerie _96944 |
||
| 942 | _cBK | ||
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_c17450 _d17450 |
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