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The CRM handbook : a business guide to customer relationship management

by Dyché, Jill.

Material type: Text Text Publication details: NEW DELHI PEARSON EDUCATION Availability: Items available for loan: Faculty of Engineering & Technology (1).

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The CRM handbook a business guide to customer relationship management

by Dyche, Jill.

Edition: 12thMaterial type: Text Text Publication details: New Delhi Pearson Education 2012Availability: Items available for loan: Faculty of Engineering & Technology (1)Location, call number: 658.812 DYC-T.

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CRM handbook

by Dyche, Jill.

Material type: Text Text Publication details: New Delhi Pearson Pub. 2007Availability: Items available for loan: Faculty of Commerce & Management (1)Location, call number: 658.81 DYC J .

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